Grantham University

Marianne Boles

611 Smart Lane
Allen, VA 22222
Phone: 555-555-1111
Fax: 555-555-5555
E-mail: boles@grantham.edu

Objective

To obtain a challenging position with a market leader that utilizes my experience in global sales, product launches and sales management.

Professional Summary

Seasoned professional with more than 15 years experience in managing a product line from cradle to grave, justifying new product development investments, developing sales forecasts and product pricing and launching new products to the marketplace. Proven ability to manage key account relationships and large-scale projects. High-caliber presentation, negation and closing skills.

Experience

The Furniture Company, Washington, DC 1997-Present
Senior Sales Manager

Foster a customer-focused approach to sales and service. Ensure accurate financial reporting and budget preparation. Motivate, develop and retain workforce. Facilitate sales training as needed. Make personal sales calls on major accounts or prospects.

• Dramatically expanded customer base, leading to seven-figure revenue growth rates.
• Developed a 75-member dealer network across 30 countries in six continents.
• Attained 100 percent customer retention rate through expert relationship-building skills and a commitment to a service-first sales approach.

The Company, Washington, DC 1992-1997
Sales Representative

Developed new accounts to increase sales for a struggling company. Successfully sold food-processing equipment, rack systems, and material handling equipment to production facilities throughout the Northwest.

• Served as a commissioned sales representative with sales continuously exceeding weekly goals by 20 percent.
• Developed strong rapport with existing clients and developed new opportunities.
• Provided a 25 percent increase in sales by servicing small companies that other competitors overlooked.

Education

Bachelor of Arts in Business Management
The Pennsylvania State University, May 1992

Paul Jones
6 Pine Street
Arlington, VA 12333
555.555.5555 (home) 566.486.2222 (cell)
phjones@vacapp.com

 

Experience

Key Holder, Montblanc
April 2001 - February 2005

• Opened new specialty boutique
• Placed orders to restock merchandise and handled receiving of products
• Managed payroll, scheduling, reports, email, inventory, and maintained clientele book and records
• Integrated new register functions
• Extensive work with visual standards and merchandising high-ticket items

Sales Associate, Nordstrom - Collectors and Couture Departments
July 1999 - April 2001

• Merchandised designer women's wear
• Set-up trunk shows and attended clinics for new incoming fashion lines
• Worked with tailors and seamstresses for fittings
• Scheduled private shopping appointments with high-end customers

Bartender, Jigg's Corner
February 1997 - July 1999

• Provide customer service in fast-paced bar atmosphere
• Maintain and restock inventory
• Administrative responsibilities include processing hour and tip information for payroll and closing register

Education

Ramapo College, Arlington, Virginia

Computer Skills

• Proficient with Microsoft Word, Excel, and PowerPoint, and Internet

Joanna Jones
222 Anywhere Drive, Tulsa, OK 11111
home: 555.555.5555
cell: 444.444.4444
email: email@email.com

SUMMARY OF PROFESSIONAL QUALIFICATIONS

• Experienced manager with expertise in human relations and project management
• Extensive background in staff recruitment and retention
• Staff training and development
• Superb written and oral communication skills
• Organizational and Strategic Planning
• Management Coaching
• Program Marketing
• Contract negotiation and compliance
• Knowledge of Federal and State Employment Law

PROFESSIONAL AFFILIATIONS

• Society of Human Resources Management
• Portland Human Resources Management Association

PROFESSIONAL EXPERIENCE

CLINICAL DIRECTOR
Riverbend Inc., 2000-Present

• Senior Management of a Joint Commission on Accreditation of Healthcare Organizations (JCAHO) accredited treatment facility. Responsible for all aspects of program management; clinical, administrative, fiscal.
• Responsible for recruiting, orienting, training and supervising 50 staff, was able to reduce staff turn over from 68% to 14% by improving staff orientation and training, professional development, and mid-level management coaching.
• Oversight of all aspects of staff performance; performance evaluation, progressive discipline, mediation of staff disputes and grievance procedures in accordance with state and federal laws.
• Leadership in the setting and achieving of strategic and organizational goals.
• Established training programs for staff in regard to all aspects of workplace performance and professional development.
• Program Marketing, increased annual revenue by 38%.

PROGRAM DIRECTOR
R. Dykeman Center, 1998-2000

• Administrative, clinical, fiscal and human resources management of a large outpatient mental health center; 60 full time employees and 45 contract employees housed in various locations.
• Responsible for the recruitment and supervision and performance evaluation of clinical, administrative and medical staff.
• Provided training to enhance workplace performance at all levels of staffing.
• Nominated as Training Co-ordinator for the West Seattle Mental Health Consortium, providing training as the a trainer or contracting with relevant professionals to provide training in the areas of culturally relevant services, professional ethics and law, and areas of professional development as requested by staff members.
• Concurrently completed a two-year certificate program in Organizational Development and Leadership as the recipient of a merit scholarship by the Microsoft Corporation.
• Independent Consultant to several small businesses, law firms, non-profit agencies and school districts on staff grievance procedures, team building and the setting and achieving of organizational goals.

PROGRAM DIRECTOR
Family Reconciliation Services, 1988-1998

• Provided program management of the largest FRS contract in Washington State.
• FRS was responsible for providing in-home crises counseling to families on a 24/7 basis.
• Responsible for the recruitment, orientation, supervision and performance evaluation of up to 45 Master's level clinicians.
• During this 10-year period, increased the ethnic diversity of staff from 0% to 36% providing more culturally relevant services to the community served.
• Served as organizational and clinical consultant to a variety of organizations including Bellevue School District; Port S'klallam Tribal Health Board; Eastside Mental Health; Renton Area Youth & Family Services; as well as several businesses and law firms.
• Completed the training required to become an American Association of Marriage and Family Therapists (AAMFT) Approved Supervisor.

CLINICAL DIRECTOR - Chemical Dependency Treatment Programs
Rogue Valley Medical Center, 1985-1988

• Hired by the medical center to design and implement a residential treatment program.
• Responsible for the recruitment and hiring of all staff; medical, administrative and clinical.
• Responsible for public relations and Program Marketing
• Developed compensation structure and performance management and employee training and evaluation structures.
• Developed an on-going training program for nursing and clinical staff and served as a liaison between the hospital and the community providing training to community partners; schools, the police department and relevant medical and mental health professionals.
• Designed and brought into existence a family education and support structure for the community.

EDUCATION

• Senior Professional Human Resources (SPHR) certification course work completed
• The Whidbey Institute, Organizational Development and Leadership
• University of Heidelberg, Germany, Psy.D in Clinical Psychology
• University of California at Berkeley, BA in Philosophy and German